| Charles DeBellis Edit |
Joseph Kray
Edit
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Closed | 4h 22m |
| Priority: |
5 - General Inquiry
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| Class: | Software | |||
| Creation Category: | Software Updates | |||
| Resolution: | Resolved | |||
| Confirmation: | UnConfirmed | |||
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| Dates: | 11-Mar-2014 Last Updated: 11-Mar-2014 01:00 PM (UTC-5) Closed: 11-Mar-2014 | |||
| Request Completion Date: |
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| Response | |
| Jamie Buczak | 11-Mar-2014 01:14 PM |
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Wow. Thanks!
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| Closed | |
| Joseph Kray | 11-Mar-2014 01:00 PM |
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The
ActiveExpression units are now working with the question
generation/assessment tool in ActivInspire. The firmware on the units
have to read V9.02 to be able to accept information transmission from
that specific question tool. Units have to be upgraded utilizing a two
part process, first the kernal has to be applied to the devices, then
the updated firmware. THe AvtivHub also has to be at firmware version
V5.5 or newer. The version for the HUB can be seen in the ActiveEngage
console, and the device firmware can be seen by clicking the Menu
button, then diagnostics, then the firmware version will be provided on
that screen.
Ticket was CLOSED by Joseph Kray. |
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| Queue Pickup | |
| Joseph Kray | 11-Mar-2014 11:09 AM |
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Picked Up from Unassigned Technical Requests Queue by Joseph Kray
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| Initial Post | |
| Charles DeBellis | 11-Mar-2014 08:38 AM |
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After
updating the ActivInspire software, the activhub and virtual hub in
room 120 are both unable to be found. Also, prior to updating the
software, when trying to register the devices they would all register
but then when we would start the question session only 2 of the devices
would actually display the questions.
Sent by Jamie Buczak & Christa Knecht Please help! This ticket was created via the email parser. |
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