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5 - General Inquiry
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| Class: | Software | ||||||
| Creation Category: | Software Functionality | ||||||
| Resolution: | Resolved | ||||||
| Confirmation: | UnConfirmed | ||||||
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| Dates: | 4-Mar-2014 Last Updated: 6-Mar-2014 07:53 AM (UTC-5) Closed: 6-Mar-2014 | ||||||
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| Closed | |
| Joseph Kray | 6-Mar-2014 07:53 AM |
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NetSupport
sometimes will not allow websites to go through and will redirect right
back to the "Allowed Websites" page. If this happens, go to command
prompt and PING the website URL. For example when you PING www.cnn.com
you get a domain name of cnn-cop.gslb.vgtf.net. Add the domain name
that you receive in command prompt to the "Allowed Websites" section.
Also the NetSupport version for Windows 7 is version 11.
Ticket was CLOSED by Joseph Kray. |
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| Response | |
| Joann McCarthy | 5-Mar-2014 10:32 AM |
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OK thanks. Don't remove 10.5 since we still have some xp machines
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| Waiting on Response | |
| Joseph Kray to Richard Thomas, Joann McCarthy | 5-Mar-2014 10:00 AM |
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I
spoke with NetSupport earlier today. They mentioned that 10.5 is for
XP and that we should upgrade to 11. I asked him for the .exe for 11
and he sent that my way. I also updated the MIS > Software folder
with NetSupport 11.
They also mentioned that for some websites that redirect you may have to ping the URL and also add their domain to your "Approved Websites" list. He provided me with some information and would like to see if the links would work if you added these following urls/domains to your list. www.cnn.com cnn-cop.gslb.vgtf.net www.msnbc.com a8169.b.akamaiedge.net Let me know, thank you! |
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| Transfer | |
| Joann McCarthy | 4-Mar-2014 02:46 PM |
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Joann McCarthy transferred this Ticket to Joseph Kray.
This Ticket was transferred by choosing route by Technician. |
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| Initial Post | |
| Richard Thomas | 4-Mar-2014 02:24 PM |
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Net support does not work with the news websites on netlab16-20.
Rick Thomas Computer Systems Networking Instructor Career Institute of Technology Thomas@citvt.com (610)258-2857 ext. 3500 This ticket was created via the email parser. |
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